Delivery & Returns

Who sends your book

Every copy of SOAR bought on this website is posted by us. You can ask Carl to sign it, and to write a name or short message of your choice.

Where we deliver

We deliver to UK addresses only, one copy per order. If you'd like more than one copy, or you live outside the UK, you can order the Paperback or the Hardback from The Great British Bookshop, which delivers worldwide.

Postage

£3.75 per order, sent by tracked delivery. You'll see the postage before you pay.

When we post it

We post orders within 2 working days. You'll get an email receipt when you pay.

Signed copies: please read before you buy

If you ask Carl to sign your copy, or to write a name or message in it, it's made to order for you. Because of that, we can't take those copies back if you change your mind. Please check the spelling of any name or message before you pay.

Unsigned copies: changing your mind

If your copy isn't signed, you can change your mind within 14 days of receiving it. Email us within those 14 days, then post the book back to us within a further 14 days, in the condition you received it. You pay the cost of posting it back. We'll refund the price of the book and the £3.75 postage within 14 days of receiving it.

Cancelling your order

• Signed copies: you can cancel at any time before Carl signs your copy.
• Unsigned copies: you can cancel at any time before we post it.

Email enquiries@carlmorris.co.uk with your order number as soon as you can, and we'll refund you in full.

If your book arrives damaged or faulty

1. Email enquiries@carlmorris.co.uk within 14 days of delivery.
2. Include your order number and clear photos of the book and the packaging it came in.
3. Once we've seen the photos, we'll send you a new copy, signed as before, with the same name or message, if yours was, at no cost to you. If we can't replace it, we'll refund you in full. We may ask you to send the damaged copy back. If we do, we'll pay the postage.

None of this affects your legal rights if a book is damaged or faulty.

If we get your name or message wrong

If what Carl writes doesn't match what you asked for, tell us within 14 days and we'll send a corrected copy free of charge. We can't replace copies where the spelling was given to us wrongly.

If your parcel doesn't arrive

Your order is tracked. If tracking shows it hasn't arrived within 10 working days of posting, email us and we'll look into it with the delivery company. If it's lost, we'll send a new copy or refund you.

Refunds

Refunds go back to the card you paid with, within 14 days of us agreeing them.